KOZADAR Consulting has perfected its services offerings to ensure each of our clients receives genuine value-for-money. All IT organisations are, repeatedly, asked to support their businesses, not their own IT-self-interests, and do so in a cost-effective manner. The services provided by KOZADAR Consulting are designed to improve the delivery of incident management, problem management, and change management.
Unplanned outages occur. That is, in business, an unhappy fact.
Effective incident managers know not only how to assist technical specialists restore service, but also how to keep stakeholders informed of the status of restoration activities.
For information, please click this link: Incident Management
The goal of problem management is identified as the reduction of incidents. What do problem managers do to achieve that? For most organisations, not enough, and not enough in a timely manner.
For information, please click this link: Problem Management
You know them. Those changes that were reviewed, previewed, analysed, verified, tested, and deployed. And caused so much damage to the production environment that legal and corporate communications were engaged to manage the fall-out, while technical teams restored service.
For information, please click this link: Change Management
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