KOZADAR Consulting proudly contributes to the academic, research, and industry publications that focus on IT, ITIL, and Incident Management.

The following links direct users to the publications identified in each article or white paper cited.

"Incident Manager?  “Who is Phil Glass?" . IT Service Management Forum Australia, Informed Intelligence, Summer 2010, p. 10.

 “Managing Unplanned IT Outages", CIO Magazine (New Zealand), January 2010.

 “Characteristics of Incident Managers".   IT Service Management Forum Australia, Informed Intelligence, Winter 2008, p. 20.

 “Restoring Service after an Unplanned IT Outage".   IT Professional, May/June 2008.

This list of publications is, knowingly, incomplete and does not include papers presented at innumerable regional and international conferences.

For information and details about all publications, please  contact us.