If the goal of Problem Management is to reduce the number and impact of unplanned IT outages (to wit, incidents), are you measuring the work of Problem Management in a manner that ensures the needed results?
Frankly, probably not.
There are only seven kinds of unplanned outages, which means there are only seven kinds of problems. Yet, some organisations have in excess of 200 root causes found by problem management teams.
Interested in getting some true value-add from your Problem Management team? We can help.
Problem Management is designed to do two things:
When critical outages occur, how does a leadership team obtain a timeline of events and a plan to restore service to the business when Problem Management is not engaged until after service is restored? Ever think of the value of Problem Managers during an unplanned outrage.
KOZADAR Consulting can help.
Optimise the work of your Problem Managers by learning how they deliver what they deliver, transferring our knowledge to your teams, and ensure that recurrences of unplanned outages are stopped -- along with their impacts to the business.
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