Sixty-eight percent of all IT organisations, when they decide to deploy an ITIL-framework in their Service Management set of services, introduce Incident Management before they introduce any other ITIL service.
Our leading-edge assessment of incidnet management performance and assessment was developed through the doctoral research completed by one of the Directors of KOZADAR Consulting and provides the organsation an understanding of the workers already engaged to restore service and the ability they have to impact that restoration.
KOZADAR Consulting offers the following products and services, vis-a-vis Incident Management:
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