Sixty-eight percent of all IT organisations, when they decide to deploy an ITIL-framework in their Service Management set of services, introduce Incident Management before they introduce any other ITIL service.

Our leading-edge assessment of incidnet management performance and assessment was developed through the doctoral research completed by one of the Directors of KOZADAR Consulting and provides the organsation an understanding of the workers already engaged to restore service and the ability they have to impact that restoration.

KOZADAR Consulting offers the following products and services, vis-a-vis Incident Management:

• Workshops (covering any and all incident management shifts) to ensure all of your employees who need the training have every opportunity to attain it.  

• Analysis of your already-incurred unplanned IT outages to allow an independent assessment of their impact and an objective assessment of actions that can be taken to reduce their impact.

• Analysis of the incident management team currently working on the restoration of services when unplanned outages occur. 
  

• Assistance with the review and readiness for incideent managemnt audit activities, including  internal auditors, CoBIT audits an external auditors.